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SME Tomsk Electronic Company provides free guarantee service of the highest quality for all the items of products. Automation systems are no exception. As a rule time period for free guarantee service is agreed by the Customer and defined by contractual conditions and operation documents.
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Besides SME TEC provides maintenance services during operations in compliance with the Customer's requirements.
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There is a special division for maintenance and service within the Company consisting of departments for maintenance, repair and other.
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Maintenance services include the following:
- Regular monitoring of automation system proper operation
- Support for automation system software
- Servicing all the elements of the system and timely elimination of system operation failures
- Reduction of time for repair and downtime of the equipment in emergency situations since all the spare parts are available in the Company warehouse
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Flexible approach of our Company to the Customer's requirements allows various options for maintenance services:
- Routine visits of highly qualified specialists to the Customer
- Regular presence of SME TEC technical specialists at the Customer's site
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